Whilst we carry a wide range of wire balustrading and fasteners, we don't stock everything. Some items can be ordered but may take a few days to come in.
If you need it urgently please contact us before ordering to see what arrangements can be made. Otherwise we will wait for the special order item to come in and then dispatch your order in full.
If you need part of your order urgently it is recommended to place two separate orders, with the special order items in its own order. These will be treated as separate orders and will incur calculated shipping charges per order (see below) as they will be shipped separately.
Call to Order
▸ Why do some products have Call to Order?
Call to Order products usually fall into two main categories:
- Customised or Made to Order products
- Bulky Goods. (see Bulky Goods shipping policy)
Ordering the correct product is difficult, and often you need to make changes. We use a better, separate quoting and product configuration system than ordering directly via the website which saves everyone hassle, so you get products that suit your project.
Please note! We usually do not stock Call to Order products! So if you are planning on dropping by the store we are unlikely to have it immediately available. Call us so we can arrange with you to process your order and order it in to make sure it is available for you.