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Easy Refunds & Returns

We know you want the flexibility of being able to return a product you have purchased from Better Hardware.

Maybe you purchased too many, the wrong size or you've changed your mind... whatever!

We've made it really easy for you to return your item to us or obtain a refund.  Please check out these key points below...

60 Day FREE Easy Returns

Should you be unhappy with your choice of product upon receipt, you are welcome to return them to us at your cost within 60 days of receipt for an exchange or refund. No questions asked.  

A full refund less our incurred shipping costs will be provided once the goods have been inspected and confirmed suitable for resale. Please contact us first by phone or email before returning any goods.  You must provide us with a receipt acknowledging the purchase from us. If we cannot be satisfied that you purchased the product from us then, under the law, we are entitled to elect whether or not to accept your product for return. When a refund is granted, we will refund the original purchase price less our shipping costs via the previous method of payment indicated on the receipt.

Note: We are unable to accept returns on Futurewood products including but not limited to the CleverDeck and EnviroSlat range.  Should you have a fault , defect issue or warranty claim, please contact us.

The goods must be securely packaged, unused and in the original undamaged packaging (including any manuals and accessories) suitable for resale upon arrival. Upon receipt of the goods in such condition and satisfactory inspection a refund will be processed or a replacement product dispatched.

We can arrange for one of our courier to pick up your return order from you... just let us know and we'll quote you on the return cost.  Simple and easy!

Please contact us on 1300 309 764 for your relevant returns address as we have multiple state based warehouses.

Your Rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where a failure does not amount to a major failure, Better Hardware is entitled to choose between providing you with a repair, replacement or other suitable remedy. Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. Better Hardware adopts the same approach. As you can appreciate, the type of remedy we can offer you may also vary on how long it takes you to return the product to us.

Where the product fault is difficult or potentially dangerous to determine, we may need to consult with the manufacturer or repair agent to determine the fault and resolution. Unfortunately, Better Hardware cannot offer a refund or exchange where the product has parts missing or has sustained damage due to abnormal use, misuse, improper installation, connection to the wrong voltage or other abuse or misuse, whether that has been identified by Better Hardware, the manufacturer or repair agent. We are not responsible for the shipping and handling fees for any non-faulty returned items.

Manufacturer’s Warranty

For items with a manufacturer's warranty, please contact the manufacturer regarding service and support under their warranty terms.

Return Authorisation

When wishing to return a product for whatever reason, please contact us by replying to the order confirmation email you received, or call us with your order details on 1300 309 764.  Please note if you return the product due to changing your mind, any cost incurred by you will be borne by you.  Sound fair? We think so too.