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Frequently Asked Questions (FAQ)

Click questions below to see the answers

Contact

▸ How can I contact you guys?

Call Us: 1300 309 764 or email us. Our general office hours are 8:30am-6pm Monday-Friday.  If we're not around please leave a message and we'll endeavour to call you back ASAP.

Shipping and Delivery

▸ How long will it take for my item to arrive?

Once payment has been received, for stocked items we will usually ship same day, unless it is a weekend in which case we usually ship the next business day, typically Monday.  For some items we may need to order them in from our supplier so the lead time may be extended by a 1-3 days.  Same Day Dispatch and Same Day Delivery services are available in Sydney and Melbourne. If your order is urgent, please contact us so we can expedite it for you.

Orders are generally dispatched from our Moorabbin, Melbourne warehouse, so delivery to most Eastern Seaboard capital city metropolitan areas is usually within 2-4 business days. WA deliveries may take 7+ days to arrive via Road Express services. We can also dispatch from our suppliers around the country so if your order is urgent please contact us.

Alternatively, local pickup is available Mon-Fri 8am-6pm, from our office/warehouse located in Moorabbin, Melbourne.

You can read more on shipments and pickups here.

▸ Can I track my item?

Most orders include a tracking ID. Once your item has been shipped we will email you the courier details including a tracking ID. You can then visit the applicable courier website to follow your delivery.

▸ Do I have to be home for delivery?

Items delivered by courier require a Proof Of Delivery signature before being handed over. We've decided not to run the risk of leaving your brand new item on your doorstep, in case it goes missing! Australia Post delivered items can be picked up at your local Post Office if you are not present when delivery is attempted. If you can't guarantee you'll be home it may be easier to have the item delivered to your workplace instead.

▸ Will my item be insured during transit?

Items are not insured by default. To avoid the inconvience of theft, damage or loss during transit, we recommend selecting transit insurance upon checkout.  All items leave our warehouse in brand new condition and though every effort is made to package and protect your item, we cannot be held responsible for any damage or loss incurred as a result of shipping.

For further details please read our Shipping & Delivery section.

Payment

▸ How do I pay via Paypal?

You can choose to pay via Paypal once you've proceeded to the checkout. Payments sent from a PayPal account balance, Instant Bank Transfer and credit or debit card are usually completed instantly. If paying via eCheque, clearance can be between 7-8 working days. It may take 2-3 days to create a Paypal account if you don't already have one.

▸ How do I pay via Direct Deposit?

Once you have placed your order, please proceed to the checkout and select direct deposit where you will be provided our bank details. You will need to manually go to your online banking website and deposit the funds. Please include your order ID in the bank transfer notes/comments.

▸ How do I pay via Mail Order or Cheque?

Once you have placed your order, please proceed to the checkout and select Mail Order/Cheque and you will be given our mailing address. Once recieved a few days may be required for the funds clear. Please note all payments must be cleared before we can ship the goods to you.

For further details on our Payment policy, please read our Terms of Website Use.

Guarantee, Returns and Warranty

▸ Can I return my item if I change my mind?

If for any reason you're not happy with your purchase, then just send it back within 30 days in unused condition and we'll refund your purchase price (unless specified Free Shipping, we are unable to refund any shipping costs).  We'd be embarrassed to take your money otherwise!

For further details, please read our Returns Policy.

We ask that you please contact us for approval first before sending the item back under this guarantee.

▸ My item arrived damaged, what can I do?

If you have opted for transit insurance for your item then please contact us for assistance. If your item was delivered by Australia Post, then you may be covered for up to $50 if Australia Post was found to have damaged your item.

▸ Is there a warranty with my item?

Please see the individual product information page for warranty specifics. For items that have a manufacturer's warranty, please contact the product manufacturer for assistance.

For further details on our Guarantee and Warranty Policy, please read our Terms of Website Use.

Security and Privacy

▸ Do you keep my credit card details?

Rest assured, we do not keep records of your credit card details.  When you pay via credit card your credit card details are encrypted and then verified by our Bank.

▸ If I sign up to your email notifications are you going to spam me?

Absolutely not.  We aim to provide our customers with genuine deals and promotions, aswell as email customer only special deals.  That means if you're not on our list then you don't get the special deal! Fair? Fair enough we think.

For further details please read our Privacy Policy.