Better Hardware Privacy Policy
The Better Hardware site www.betterhardware.com.au (“our site”) is owned and operated by Better Hardware Pty Ltd (ACN 149 756 141) (“we” or “us”).
We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted to this page. Your continued use of our site following any update constitutes acceptance of the revised policy.
Information we collect
We collect personal information you provide directly to us, such as your name, address, phone number and email address, when you make a purchase, create an account, submit an enquiry, or otherwise interact with our site or services.
We also automatically collect certain information about your visit to our site, including pages viewed, clicks, scrolling behaviour, session duration, and technical information such as your IP address, browser type and device. This information is collected using cookies and similar tracking technologies, including third-party analytics and behavioural analysis tools. This data helps us understand how visitors use our site, improve user experience, detect fraudulent or bot activity, and measure the effectiveness of our marketing.
How we use your information
We use your personal information to:
- fulfil orders and provide the products or services you have requested
- communicate with you about your orders, enquiries or account
- send you information about products, services or promotions we think may interest you (you may opt out at any time)
- improve our site, products and services
- comply with legal obligations
Disclosure to third parties
We may share your personal information with third-party service providers who assist us in operating our business, including payment processors, hosting providers, website developers, marketing and analytics providers, and customer service platforms (“Authorised Service Providers”). These providers are only permitted to use your information as necessary to perform services on our behalf.
Some of our Authorised Service Providers may be located outside Australia. We take reasonable steps to ensure they handle your information in accordance with the APPs.
We will not otherwise disclose your personal information without your consent, unless required by law or necessary to protect our rights or property.
Cookies and tracking
Our site uses cookies and similar technologies to enable core site functionality, remember your preferences, and collect analytics data. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no internet transmission is completely secure and you provide information at your own risk.
Access and correction
You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable timeframe and reserve the right to charge a reasonable fee for access requests.
Children
We do not knowingly collect personal information from anyone under the age of 18. Users aged 13–17 should only use our site with parental consent.
Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact
For any privacy-related queries, please contact us.